Website terms & conditions

1. Acceptance of Terms

By accessing, browsing, or utilizing the website located at livewellhq.com.au, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

If you do not agree to these terms, you must immediately discontinue your use of our website. We reserve the right to modify, alter, or update these terms at any point without prior notice. Your continued use of the website following any changes constitutes your voluntary acceptance of the revised terms.

2. Intellectual Property Rights

Unless otherwise stated, all material, content, and creative elements displayed on this website are the intellectual property of Live Well HQ and are protected under Australian and international copyright laws.

This includes, but is not limited to, the website copy, design systems, layouts, custom vector and CSS-animated graphics, logo marks, clinical frameworks, and downloadable practitioner materials.

• You may access and print pages from this website strictly for your personal, non-commercial use.
• You must not republish, distribute, sell, duplicate, or copy any clinical content or graphic assets from our site without receiving explicit, written authorisation from Richard Sedgman.
• Any unauthorised commercial use of our intellectual property will be prosecuted to the full extent of Australian intellectual property laws.

3. Website Use & User Conduct

We grant you a limited, non-exclusive, non-transferable licence to access and use our website strictly in accordance with these Terms and Conditions.

You agree to use this site only for lawful purposes. When interacting with our forms, scheduling plugins, or administrative platforms, you agree that you will not:

• Submit false, misleading, or deceptive personal information.
• Attempt to disrupt, damage, or compromise the technical security of the website, servers, or database networks.
• Utilise automated data mining, scraping bots, or similar extraction programs to harvest patient copy, directory listings, or clinical materials.

4. Bookings, Payments, & Cancellations

Our website provides access to external third-party scheduling software, including TidyCal, to facilitate seamless online session bookings. By completing a booking, you agree to comply with our transactional terms.

All service fees, cancellations, and rebate eligibility criteria are detailed clearly prior to your session. We operate under a strict 48-hour cancellation policy to respect clinical schedules and ensure waiting clients have access to vacant slots.

• Cancellations or session reschedules must be submitted at least 48 hours prior to the scheduled time.
• Late cancellations and no-shows will incur the full cost of the booked service.
• For corporate speaking, workshops, and team facilitation, booking structures and non-refundable deposit terms are governed under separate, formal contracts.

5. Limitation of Liability & Disclaimers

The information and clinical material provided on this website is intended for general educational and informational purposes only. It does not constitute immediate medical advice, crisis intervention, or formal clinical diagnosis.

If you or someone you care for is experiencing an immediate life-threatening mental health emergency, please contact emergency services (000) or Lifeline (13 11 14) immediately.

• Live Well HQ does not guarantee that the website, servers, or email communications are free of viruses or other technical errors, although we maintain strict clinical security protocols.
• To the maximum extent permitted by Australian Consumer Law, Live Well HQ will not be liable for any direct, indirect, or incidental damages arising from your use of, or inability to use, our website resources.
• These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia, and you submit to the exclusive jurisdiction of the Victorian courts.