Legal information & clinical consent

1. Professional Governance & Ethics

All therapeutic and clinical services delivered at Live Well HQ are governed under strict national professional standards. Our founder, Richard Sedgman, operates as an Accredited Social Worker, registered family therapist, and qualified clinical supervisor.

Our practice is strictly bound by the Australian Association of Social Workers (AASW) Code of Ethics. This framework ensures that your care is delivered with professional integrity, cultural safety, competence, and complete respect for participant autonomy.

• AASW membership guarantees compliance with ongoing Continuing Professional Development (CPD) requirements.
• Clinical supervision sessions comply directly with ACA, AASW, PACFA, and AHPRA registration guidelines.
• NDIS Capacity Building services comply with the National Disability Insurance Scheme Act 2013 standards of quality and safety.

2. Privacy Policy & Record Keeping

Your personal information, clinical history, and case notes are managed in strict compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We respect that your personal data requires the highest level of security.

All clinical records, registration forms, and service agreements are recorded and stored using secure, encrypted, clinical-grade medical database software. This software is completely password-protected and accessible only by authorised clinical staff.

• We only collect personal details necessary to coordinate safe therapeutic care or process financial claims.
• You have a legal right to request access to your clinical records, subject to safe-keeping guidelines.
• In accordance with Australian health record regulations, clinical case notes are preserved securely for a minimum of seven years following your final session.

3. Limits of Confidentiality

Everything you discuss within your counselling, coaching, or clinical supervision session is strictly confidential. Your personal information, case notes, and conversation topics are legally protected under Australian privacy regulations, with disclosure only occurring under safe-keeping conditions required by law.

Absolutely. Confidentiality is the cornerstone of effective therapy. Everything discussed inside our sessions is completely private and protected under strict clinical standards, with disclosure only occurring in safe-keeping conditions required by law.

4. Financial Parameters & Medicare Rebates

We believe in transparent, honest pricing structures. Fees vary depending on your selected care pathway (such as individual therapy, NDIS support coordination, or group supervision) and are detailed clearly prior to your first session.

Rebates & Funding: Medicare rebates under the Better Access initiative require an active Mental Health Care Plan from your GP. NDIS participants must confirm their Capacity Building funding allocation prior to starting. Coaching and supervision sessions are private-fee services.

• Cancellation Policy: We require at least 48 hours of notice to cancel or reschedule any appointment.
• Cancellations or modifications made with less than 48 hours of notice, or complete session no-shows, will incur the full session fee.
• This policy is necessary to respect the therapist's time and allow us to offer the vacant slot to waiting clients.

5. Clinical Informed Consent

By proceeding with therapeutic, coaching, or supervision sessions at Live Well HQ, you acknowledge that you have read, understood, and agreed to these structural practice parameters.

Informed consent is a collaborative, voluntary process. You retain the absolute right to ask questions regarding Richard's clinical methodologies, raise concerns about your care plan, change your scheduling frequency, or terminate your therapeutic relationship at any point.

We look forward to partnering with you, protecting your safety, and supporting your journey toward long-term alignment and wellbeing.