Privacy Policy
Live Well HQ
148-150 Maroondah Hwy, Croydon VIC 3136
Effective Date: 1st Mar 2025
Live Well HQ (“we,” “our,” “us”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
1. What Information We Collect
We may collect and hold personal information, including but not limited to:
- Name, address, email address, and phone number
- Date of birth and gender
- Health and medical history relevant to therapy services
- Emergency contact details
- Payment details for billing purposes
- Any additional information provided during counselling sessions
2. How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you (via online forms, phone calls, emails, and face-to-face consultations)
- From third parties with your consent, such as healthcare providers
- Through our website (via cookies and analytics tools)
3. Purpose of Collecting Personal Information
We collect personal information to:
- Provide therapy and counselling services
- Manage bookings, appointments, and client records
- Process payments and invoices
- Communicate important updates, reminders, and administrative information
- Comply with legal and regulatory obligations
4. Disclosure of Personal Information
We do not sell or rent your personal information. We may disclose personal information:
- To healthcare professionals with your consent
- If required by law (e.g., court orders, subpoenas, legal investigations)
- In cases where there is a serious threat to life, health, or safety
5. Data Security and Protection
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Security measures include:
- Secure electronic storage systems with restricted access
- Confidentiality agreements with employees and contractors
- Regular system security updates and encryption protocols
6. Access and Correction of Personal Information
You have the right to:
- Request access to your personal information
- Correct inaccurate, outdated, or incomplete personal information
- Request deletion of certain information, subject to legal obligations
To request access or corrections, contact us using the details below.
7. Use of Cookies and Online Tracking
Our website may use cookies and analytics tools to improve user experience. You can control cookie settings via your browser.
8. Complaints and Concerns
If you have concerns about how we handle your personal information, you can:
- Contact us directly at livewellhq@outlook.com
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
9. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
10. Contact Us
For any questions or concerns regarding this Privacy Policy, contact:
Live Well HQ
148-150 Maroondah Hwy, Croydon VIC 3136
livewellhq@outlook.com
By using our services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.
