Connect with LiveWell HQ

Your path to wellness starts with a simple, quiet conversation

Whether you are looking to book your first clinical counselling session, organising supportive coaching, or simply asking a quiet question, we are ready to assist. Let us take this next step together, entirely at your own pace.

Strictly Confidential

Your privacy is our utmost priority, and all inquiries are processed securely and directly by Richard.

No Referral Required

You can self-refer and schedule sessions immediately without needing any prior medical paperwork.

Medicare Rebates

Standard session rebates are accessible for clients holding an active Mental Health Care Plan.

Get in Touch

We are here when you are ready

Taking the first step can feel daunting, but you do not have to navigate this alone. Reach out via your preferred method below, and we will guide you forward.

Give Us a Call

Speak with Richard directly to discuss session structures, clinic details, or booking suitability.

0413 869 521

Book Online Instantly

Schedule your session directly into our clinical calendar using our simple, secure booking tool.

Schedule Session

Send a quiet inquiry

If you have any questions about counselling, pricing, or suitability, fill out the form below. We respond to all messages confidentially, usually within one business day.

Immediate Support & Crisis Care

If you are in crisis or need immediate support, please contact the emergency services or a crisis hotline. Lifeline provides 24-hour crisis counselling and suicide prevention services.

Lifeline Voice Call 13 11 14
Lifeline SMS Text 0477 13 11 14
Suicide Call Back Call 1300 659 467
Our Practices

Visit a clinical location

Our welcoming, professional clinical rooms are designed to provide physical comfort, safety, and modern, quiet spaces for healing.

Croydon Practice

Active Room

Located in the eastern suburbs, providing a quiet and easily accessible physical space for local clients.

Clinic Address

Counselling Suites
148-150 Maroondah Highway, Croydon VIC 3136

Weekly Open Hours

  • Monday 9:00 am to 7:00 pm
  • Tuesday 4:00 pm to 7:00 pm
  • Wednesday 9:00 am to 7:00 pm
  • Thursday 9:00 am to 7:00 pm
  • Friday 9:00 am to 4:00 pm
  • Sat & Sun Closed

Additional Clinic Coming

We are currently organising therapeutic spaces in neighbouring suburbs, which will be accessible online and in person shortly.

A Gentle Space

Let us find your footing, together

If you are feeling overwhelmed, stuck, or simply tired of carrying the weight alone, please know there is quiet, safe support waiting for you here.

You do not need to have your thoughts organised, you do not need to have a diagnosis, and you do not need to know exactly what to say. We begin exactly where you are today, at a pace that feels comfortable, safe, and completely in your control.

There is absolutely no obligation, pressure, or expectation when you reach out. This is simply a safe starting point.

Start with a quiet inquiry

If speaking on the phone feels too demanding right now, send us a simple email message. Share as much or as little as you like, and we will reply gently.

An unhurried conversation

If you would prefer to hear a warm voice first, schedule a completely free, ten minute call. We can discuss what counselling looks like and if it is the right fit.

Book a free chat
Anxiety Relief

Preparing for your first session

Anxiety before contacting a therapist is completely normal. Here is some reassurance, so you can feel comfortable taking this next step.

Do I need a doctor's referral to reach out?

No, you do not need any formal medical referral to make contact, start counselling, or organize online coaching. You can independently book whenever you feel ready. However, if you would like to claim Medicare rebates, you will need to organize a Mental Health Care Plan through your General Practitioner first.

How confidential is my inquiry?

We treat all communications with the highest standard of privacy. Your online inquiries, phone calls, and email messages are handled directly by Richard, protected by professional confidentiality standards, and never shared with external parties.

What if I feel uncomfortable or nervous in my first session?

This is extremely common. The initial session is completely non-demanding, unhurried, and safe. There is no pressure to share painful details immediately, we simply get comfortable and work entirely at your personal pace.